Anonymity: A good mystery shopper
is always anonymous. A mystery shopper should be able
to visit the same location a number of times without being
detected by the store staff. As a mystery shopper you
will not take any forms into the store or take notes when
they are visible during the shopping trip. Once a person
is identified in one store their participation in the
program will end.
Dependability: A mystery shopper
must complete their assignments as scheduled and submit
the report within the company guidelines. Other required
paperwork such as expenses, payroll, and availability
must be submitted on time. Mystery shoppers will be required
to check weekly communication by e-mail or voice mail
to keep current with any updates and/or changes.
Accuracy: Reports provided by the
mystery shopper must accurately reflect the shopping experience.
Providing the names of the employees you interact with
is an important part of the job. If needed the shopper
must be able to recall a specific interaction with an
employee and provide us with further information regarding
the experience. The mystery shopper is required to double-check
all reports prior to submitting, ensuring they contain
Availability: Once you submit your
report it is reviewed for accuracy before being sent to
the retail store. A mystery shopper should be available
for their office staff to reach them during daytime hours
to discuss the submitted report if needed.
Scheduling of shops: We schedule
our shops from 9am - 9pm seven days a week. Shoppers are
sent a written schedule in 6-8 week blocks that are sent
out 7-10 days before they start. All shoppers are assigned
to shop on specific days and during one of the following
time frames. A= 9am - 11:59am, B= 12pm-3:59pm, C= 4:00pm
- 6:59pm, D= 7:00pm-9pm. The days and time frames vary
from week to week and would require you to have a flexible
Training Required: All shoppers
must complete a paid training process that consists of
one eight hour day.The day immediately following will
consist of utilizing your home computer and communicating
with an office staff member over a 6 to 8 hour period
performing various tasks. An additional 6 to 8 hours will
be spent in the field performing practice shops. All training
is paid at the local minimum wage amount. The first two
training days are normally scheduled during the weekdays
and are conducted between the hours of 8:00am and 6:00pm
on back to back days. Training classes are scheduled throughout
the United States and Canada on a on regular basis.
Objectivity: To ensure every employee
is evaluated equally there are very clear guidelines by
which every employee is evaluated. Our guidelines clearly
state that every employee must be assessed equally and
fairly by all Mystery Shoppers.
Conflict of Interest. We ask that
you do not accept a mystery shopping assignment for a
company where you or a family member are currently working
or have previously worked. Having worked there you may
not be as objective as you need to be. If you discover
that you have a family member or close personal friend
that works for a company that we shop please inform your
Wage: We pay by the hour and issue
checks on a weekly basis. Our current wage rate varies
from city to city. We offer direct deposit for those shoppers
that are interested.
We reimburse mileage minus the first 20 miles/kilometers. We do not reimburse you for anything purchased in the store. If an over night is required, the company will reimburse for a pre approved hotel and provide a meal allowance.
Hours: We do not guarantee any hours
as all shoppers are classified as part time project employees.
Currently our shoppers average between 4-12 hours per
week. As a part time project employee you are not eligible
Drug Screening: The company that
is seeking employees has a drug-free workplace policy.
This means that if you are offered employment, the offer
will be contingent on your taking and passing a drug screen
(urinalysis or oral fluid) in order to begin work. The
company will pay for the costs of the test. (This does
not apply to applicants in Canada.)
: You will be required to prove you are legally able to
work in the United States. Click
here to view the form. (This does not
apply to applicants in Canada.)